Find Me Mentors - Career Mentoring Platform

This Refund Policy explains when and how refunds are issued for mentoring sessions booked through Find Me Mentors. Please read this policy carefully to understand your rights and our procedures.

1. Overview

This Refund Policy outlines the terms and conditions under which refunds may be issued for mentoring sessions booked through Find Me Mentors. We are committed to ensuring fair and transparent refund practices for both users and mentors.

2. Refund Eligibility

Refunds may be issued in the following circumstances: - Cancellation by user with at least 3 days (72 hours) notice before the scheduled session - Cancellation by mentor for any reason - Technical issues preventing the session from occurring - Failure of the mentor to attend the scheduled session without prior notice - Service not delivered as described Refunds are processed to the original payment method used for the booking.

3. Cancellation by User

Users may cancel a booking and receive a refund according to the following schedule: - More than 3 days (72 hours) before session: 50% refund (50% cancellation fee applies) - Less than 3 days (72 hours) before session: No refund - No-show (user does not attend): No refund To cancel a booking, users must do so through their account dashboard or by contacting customer support.

4. Cancellation by Mentor

If a mentor cancels a session: - Users will receive a full refund (100%) regardless of timing - Users will be notified immediately via email and/or platform notification - Users may choose to reschedule with the same mentor or book with a different mentor - No cancellation fees apply to the user Mentors are encouraged to provide as much notice as possible when canceling sessions.

5. Rescheduling

Users may reschedule sessions without penalty if done at least 3 days (72 hours) before the original session time. Rescheduling requests made less than 3 days before the session may be subject to mentor availability and approval. If rescheduling is not possible, standard cancellation policies apply.

6. Technical Issues

If a session cannot be completed due to technical issues on our platform: - Users will receive a full refund - We will work to resolve the technical issue promptly - Users may reschedule the session at no additional cost Technical issues must be reported during or immediately after the scheduled session time.

7. Service Quality Issues

If you believe the service provided did not meet the standards described: - Contact us within 48 hours of the session completion - Provide details of the issue - We will investigate and may offer: - A partial or full refund - A complimentary rescheduled session - Credit toward future sessions All service quality complaints are reviewed on a case-by-case basis.

8. Refund Processing Time

Refunds are typically processed within 5-10 business days after approval. The time it takes for the refund to appear in your account depends on your payment method and financial institution: - Credit/Debit cards: 5-10 business days - PayPal: 3-5 business days - Bank transfers: 5-10 business days You will receive an email confirmation once the refund has been processed.

9. Non-Refundable Items

The following are not eligible for refunds: - Completed sessions (unless service quality issues are verified) - No-shows without prior cancellation - Cancellations made less than 3 days (72 hours) before the session (except in exceptional circumstances) - Services that have been fully delivered as described - Any fees or charges that are explicitly stated as non-refundable at the time of purchase

10. Exceptional Circumstances

We understand that exceptional circumstances may arise. In cases of: - Medical emergencies - Family emergencies - Natural disasters - Other unforeseen events beyond your control We may offer refunds or rescheduling options even if the standard cancellation period has passed. Please contact us as soon as possible with documentation of the circumstances.

11. Chargebacks

If you initiate a chargeback with your payment provider, we reserve the right to: - Dispute the chargeback with relevant documentation - Suspend or terminate your account pending resolution - Refuse future service We encourage you to contact us directly to resolve any issues before initiating a chargeback.

12. Refund Method

Refunds will be issued to the original payment method used for the booking. If the original payment method is no longer available: - Contact us to arrange an alternative refund method - We may require verification of your identity - Processing may take additional time We cannot issue refunds to a different payment method without verification.

13. Currency

All refunds are processed in Australian Dollars (AUD). If you paid in a different currency, the refund amount will be converted at the exchange rate applicable at the time of refund, which may differ from the original transaction rate.

14. Disputes

If you disagree with a refund decision: - Contact our customer support team with your booking reference and details - We will review your case and provide a response within 5 business days - If you remain unsatisfied, you may escalate the matter through our dispute resolution process We are committed to fair resolution of all disputes.

15. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Continued use of our services after changes constitutes acceptance of the updated policy. We recommend reviewing this policy periodically.

16. Contact for Refunds

To request a refund or inquire about our refund policy, please contact us: Email: [email protected] Support: Available through your account dashboard Address: Melbourne, VIC, Australia Please include your booking reference number and reason for refund request.

We are committed to providing fair and transparent refund practices. If you have any questions about this policy or need to request a refund, please don't hesitate to contact our support team.